Google has admitted that the Nest Cam and Nest Doorbell batteries will not charge in the cold.
9to5Google reports that Google recently published a support article detailing the difference between the operating temperatures of the Nest Cam and Nest Doorbell and the temperature at which they recharge their batteries in response to complaints from product owners.
“At temperatures below freezing, the lithium-ion battery in your Google Nest camera or doorbell will not be able to charge,” Google says in the support article. “Many devices, including doorbell cameras and popular models of cell phones, use lithium-ion batteries for their high power and long life, but these batteries are also affected by temperatures below freezing.”
The company says these are the relevant temperatures for the Nest Cam and Nest Doorbell:
- Minimum Operating Temperature: -4°F (-20°C)
- Minimum Charging Temperature: 32°F (0°C)
“At temperatures between -4°F (-20°C) and 32°F (0°C), the battery may still power your device, but it will not charge,” Google says. “It can also drain faster than normal. At temperatures closer to -4 degrees Fahrenheit (-20 degrees C), your battery may be less than half its life in hot weather.”
The company also says that wired installations of the battery-equipped Nest Cam and Nest Doorbell can struggle in the cold—between -4 °F (-20 °C) and 32 °F (0 °C)—as they power down. Not pulling from a straight line. Instead they run on batteries that are “trickle charged” by the power line. (A Nest Cam that isn’t attached to a Wasserstein solar panel is the only exception.)
Google says Nest Cam and Nest Doorbell owners should bring their devices inside to charge when the outside temperature is cooler than 32°F (0°C). The company says the devices will charge slowly at first, but as they reach room temperature, their batteries will fill up faster.